Store Policies

We provide secure islandwide delivery across all 25 districts of Sri Lanka.

Delivery Timeframes: Colombo & Suburbs (1–2 business days), Outstation (3–5 business days).

Orders are processed and dispatched within 24 hours of confirmation.

Cash on Delivery (COD) is our primary payment method for your convenience and safety.

Bank transfer payments are also accepted and must be verified before dispatch.

All perfumes are packed in premium, damage-proof packaging to ensure they arrive in perfect condition.

A tracking update or confirmation message will be sent via WhatsApp/SMS once dispatched.

Due to our use of high-standard professional logistic services within Sri Lanka, we do not accept returns for physical damage during transit.

Every order is double-checked for quality and authenticity before leaving our store.

If an incorrect item was sent by mistake, please contact us via WhatsApp immediately with photo evidence.

For hygiene and quality control reasons, 5ml and 10ml perfume decants cannot be returned or exchanged.

Full bottle returns are only accepted if the original brand seal/cellophane remains completely unbroken.

No returns or refunds are provided for 'change of mind' or personal fragrance preference.

Our priority is your satisfaction—if any error occurs on our part, we will resolve it via WhatsApp support ASAP.

OZ Scent guarantees that 100% of our fragrances are original and sourced from UAE or London boutiques.

Orders can be placed via our website form or directly through our official WhatsApp line.

We reserve the right to cancel orders due to stock unavailability; a full refund will be issued if pre-paid.

Prices are subject to change based on global currency fluctuations and sourcing costs.

For bulk or wedding giveaway inquiries, please contact our team via WhatsApp for custom pricing.

We only collect essential details (Name, Address, Phone) required to facilitate Sri Lankan postal/courier delivery.

Your data is confidential and will never be shared with third-party marketing agencies.

Communication is strictly limited to order updates, tracking, and fragrance recommendations.

You can request to have your order history or data removed from our system at any time.